Bodyshop Advisor

Overview

BODYSHOP ADVISOR
Hedin Automotive is looking for a Bodyshop Advisor to join our team. You’ll support customers and manage all SMART and accident‑repair work from Mercedes‑Benz & Smart of Dartford, making sure it’s sent to our Bodyshop Centre in Woolwich. This is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry.

YOUR ROLE. As the Bodyshop Advisor you will provide a courteous and efficient estimating and reception service for the Bodyshop and SMART repair department, reporting into the Bodyshop Manager, and liaising closely with colleagues across the Centres. You will be responsible for selling Bodyshop time, products, and services, liaising with insurance companies and their engineers where appropriate.

• Welcoming customers and providing exceptional service throughout their repair journey
• Managing repair bookings, estimates, and insurance communications
• Ensure all completed SMART repair jobs are invoiced correctly
• Keep our workload control spreadsheets up to date to ensure efficient vehicle repairs
• Oversee the return of vehicles to customers, explaining the work done and any charges
• Regularly update customers on repair progress, additional work needed, and vehicle completion, ensuring our databases are always current

• Strong communication and organisational skills
• Ability to multitask in a fast‑paced environment
• Previous experience in a similar role preferable within the automotive industry/accident repair centre/ bodyshop environment.
• Valid manual UK driving licence and must be eligible to work in the UK

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business.

We strive to create great experiences through a team that genuinely cares about our customers.

Basic Salary £28,8571 with an OTE £34,500 per annum
Working hours are Monday – Friday, 8am – 6pm

Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page.

Click apply today and take the first step towards a rewarding career in the automotive industry.