Estates Operational Support Manager

We are now recruiting for an Estates Operations Support Manager!

Estates Operational Support Manager

• Attend and support client, supplier, and internal operational meetings.
• Capture, log, and proactively chase meeting actions to ensure timely completion and strong governance.
• Provide structured meeting preparation and follow‑up support, including collation of materials and updating trackers.
• Assist with documentation and reporting for estates‑related activities, including site information, compliance updates, and operational reporting.
• Maintain accurate trackers, logs, and action records to support governance and operational oversight.
• Support estate‑related operations, including clinic capacity, room suitability, and health & safety requirements.
• Ensure clear, consistent, and timely communication across internal teams, suppliers, and client partners (e.g., DWP, Maximus).
• Prepare and distribute documentation, updates, and meeting outputs to ensure alignment across stakeholders.
• Strengthen operational governance by ensuring administrative tasks, documentation, and estates actions are completed to required standards and deadlines.

• Strong administrative and organisational skills with the ability to manage multiple tasks simultaneously.
• Experience maintaining trackers, logs, reports, and structured documentation.
• Excellent communication skills, with confidence engaging at all levels, including suppliers and clients.
• Ability to work independently and proactively chase actions, deadlines, and updates.
• Proficient in Microsoft 365 tools (Teams, Excel, Word, SharePoint, One Note).

• Knowledge and experience of using CASPER.
• Proven planning and organisational capability.
• Ability to influence effectively, including with senior stakeholders.
• Customer‑focused and commercially aware mindset.
• Experience with in an estates, operational, government‑contract, or compliance‑driven environment.
• Understanding of HAAS, PIP, WCA, or similar assessment service structures.
• Familiarity with coordinating stakeholders such as DWP, Maximus.

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.

• A competitive salary of up to £33,000 dependent on experience
• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Access to the Headspace app for you and up to 5 family or friends

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose.

#Careers With Purpose

Customer first, always. Fearless innovation. Achieve together. Everyone is valued

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from…