Director Sr, Specialty Sales EMEA

Job Overview

We’re Concentrix, the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Join us and be part of this journey towards greater opportunities and brighter futures.

Director Sr, Specialty Sales EMEA

• Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result.
• Proactively generates and builds new client relationships from qualification to close.
• Demonstrates a strong understanding of CX Operations and specialist propositions, and our ability to bring people, technology and transformation to bear for client benefit, highly tailored to their sector.
• Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to IT, CX, Operations, HR, Finance and Procurement.
• Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan.
• Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context.
• Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences.
• Supports and leads business negotiation for complex transactions and opportunities.
• Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit.
• Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process.
• Provides discipline and rigor to the sales process as an expert on sales best practices.
• Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters.
• Develops sector-specific knowledge in collaboration with Sector and Portfolio leaders to deliver a Sector‑led sales strategy and leverages this expertise throughout all stages of the sales process.
• Builds and demonstrates a very clear understanding of the target client’s business and their strategic business objectives and revisits these objectives in line with the client’s strategic reviews.
• Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client’s industry sector.
• Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long‑term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy.
• Leverages exceptional communication skills to create and share thought leadership, as well as speaking and networking at relevant sector‑based forums both internally and externally.
• Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align sales strategies with overall business goals.
• Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals.
• Leverages internal resources and expertise to develop and propose high‑value and profitable solutions to clients.
• Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales‑related tasks.
• Monito…