Customer Services Executive

Diamond Search Recruitment are delighted to be supporting our client in their search for aCustomer Service Executive to join their growing business based in Dartford, Kent.

Managing various OEM businesses within the commercial vehicle and mobile machinery markets via their national distributor network to over 80 countries worldwide, our client is a founder and innovator of sensing and monitoring systems that have helped save countless lives across the globe for over forty years.

Key Responsibilities

Provide exceptional customer service, dealing professionally, empathetically, and efficiently with incoming UK orders, queries, and complaints.

• Be the first point of contact for a discrete group of customers.
• Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically, and efficiently with incoming telephone orders, queries, and complaints.
• Maintain core system (Navision and CRM) and other systems to ensure records are in order and are kept up to date
• Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
• Processing of customer returns.
• Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings.
• Achieve a thorough understanding of all products and services and keep up to date with market developments.
• Build positive and productive working relationships with key 3rd party fleet contacts
• Support the delivery of larger fleet contracts by co-ordinating and processing their roll-out post-sale
• Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
• Handling of customer pricing, stock and product technical or application queries.
  
  - Arrangement of fittings as appropriate
• Proactively solve problems that may arise and carefully manage customer expectations throughout
• After contract roll-out, support sales by maintaining ongoing relationships with customers to enable future up-/cross-sell business

Skills and Experience

• 3+ years in a proven customer services experience
• Professional customer Services training
• Higher Education qualifications
• International experience
• Strong organisational and time management skills
• Use and development of customer services systems
• 3+ years in a proven customer services experience
• Professional customer Services training
• Higher Education qualifications

Our client offers a competitive benefits package, including:

• Generous Bonus Scheme
• Eye Care Vouchers
• Employee Assistance Programme
• Pension
• Training and Development

If this sounds like the perfect job for you then apply today!

Diamond Search Recruitment is acting as an employment agency regarding this vacancy.