Customer Service Coordinator

£30,000 pa + excellent benefits including 3% non-contractual bonus

Job Type: Permanent

Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual)

Location:

Dartford, Kent

Hours:

Full time, flexi and hybrid

Min of 2 days in office including Tuesdays

Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus

Excellent benefits packaging including 25 days leave, health care etc

is the liaison between customers and internal departments. Being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.

• Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
• Computer literate – MS office, PowerPoint, Excel, Outlook, Teams
• Fluent in French and English to use in a working environment
• Good level of education including Maths and English
• Works well under pressure
• Excellent attention to detail
• Able to work independently and as part of a team

• Support customers’ enquiries through multiple communication channels including phone, email, and chat.
• Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
• Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)
• Enter and process orders including calculating transit time and freight.
• Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)
• Maintain accurate customer database and information on profiles.
• Responsible for customer quotations for new business & follow‑up on open quotes.
• Maintain price lists and send them to customers when requested.
• Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.