Customer Service Executive

The Customer Service Executive role is focused on delivering excellent service to customers in the industrial/manufacturing sector, ensuring their needs are met efficiently and professionally. This role involves managing customer interactions, processing orders, and supporting the wider team.

Client Details

The employer is a well-established organisation within the industrial/manufacturing sector. They are known for their strong commitment to providing high-quality products and services. This growing company offers a professional working environment and values excellence in customer engagement.

Description

Respond promptly to customer enquiries via phone and email, providing accurate information and assistance.
Process customer orders and ensure timely delivery within established guidelines.
Liaise with internal departments to resolve any customer-related issues or queries effectively.
Maintain accurate records of customer interactions and update internal systems as required.
Support the sales team by providing necessary documentation and information.
Identify opportunities to improve customer satisfaction and escalate unresolved matters to the appropriate team members.
Assist in preparing reports and analysing customer feedback to inform process improvements.
Contribute to the overall success of the office by fostering a collaborative and efficient work environment.

Profile

A successful Customer Service Executive should have:

Previous experience in a customer service or administrative role, preferably within the industrial/manufacturing sector.
Strong communication skills and the ability to build rapport with customers and colleagues.
Attention to detail and excellent organisational abilities.
Proficiency in using standard office software and customer management systems.
A proactive approach to problem-solving and a customer-focused mindset.

Job Offer

Hybrid working
Permanent position based in Darford.
Opportunity to work in a professional and supportive environment.
Benefits package to be confirmed upon offer.

If you are looking to advance your career as a customer service executive within the industrial/manufacturing sector, this is an excellent opportunity. Apply today to join the Dartford team