Planner Sureserve Compliance South

Role

• The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.

• Scheduling jobs with customers across multiple contracts.

• To take ownership of the administration of contract whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.

• Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner.

• Answer customer queries and take ownership of any issues arising through to completion.

• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.

• All associated ad-hoc administrative duties.

• Previous administrative experience, preferably from a social housing/construction background

• Able to provide a high level of courteous, professional customer service

• Highly proficient in MS Office, in particular Outlook and Excel

• Good written and verbal communication skills

• Flexible attitude with strong organisational skills

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary

• Contributory Pension scheme

• Life assurance

• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days

• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

• Sureserve Benefits Hub, accessing over 1000’s retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Bike2
  
  Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks