Bilingual Customer Service Coordinator
Listed on 2026-10-21
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management, HelpDesk/Support
Bilingual Customer Service Coordinator - 1466
Job Reference: 1466
Job Location:
Dartford
Job Salary: £33,000 pa
Job Type: Permanent
Our prestigious manufacturing client is seeking an experienced Spanish speaking Customer Service Coordinator (bilingual)
Location:
Dartford, Kent
Hours:
Full time, flexi and hybrid
Min of 2 days in office including Tuesdays
Salary: £33,000 pa + excellent benefits including
3% non-contractual bonus
Excellent benefits packaging including 25 days leave, health care etc
Hybrid working structure (
Please note:
To ensure your long-term success, you will spend more time in the office initially during your comprehensive training period).
Our client is seeking a proactive and detail-oriented Customer Service Coordinator to join their CS team in Dartford. In this role, you will act as a vital link between customers and internal departments, helping to enhance customer loyalty and support our commercial growth.
Key Responsibilities- Customer Communication:
Respond to customer enquiries via phone, email, and Zendesk in both English and Spanish. - Order Management:
Accurately enter and process customer orders, calculate transit/freight charges, and keep customers updated on delivery timelines. - Problem Solving:
Investigate and resolve complex customer issues and complaints, managing them through to completion. - Cross-Functional Collaboration:
Liaise with internal teams including Supply Chain, Shipping, Finance, Quality, and Planning to resolve queries. - Commercial Support:
Prepare quotations for new business, follow up on outstanding quotes, and maintain up-to-date pricing lists.
- Language
Skills:
Full professional fluency in both Spanish and English (written and verbal). - Experience:
A minimum of two years’ experience in a dedicated customer service or account coordination role. - Tech Savvy:
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). Experience navigating CRM or ERP systems like Oracle or Zendesk is highly advantageous. - Skills:
High attention to detail, strong active listening skills, and the ability to multitask in a fast-paced environment. - Mindset: A proactive problem-solver who can look beyond the immediate interaction to support the customer’s long-term goals.
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