Allocations Officer

Salary: £31,103 to £38,879 per annum (salary offered dependent on experience)

Salary: £26,335 to £32,918 per annum (salary offered dependent on experience) plus ECUA of £1929

Salary: £23,920-£29,900 per annum (salary offered dependent on experience)

Location:
Head Office - Dartford

Closing Date: 25 October 2026

Role

Title:

Allocations Officer

Hours:

35 hours per week, Monday-Friday

Salary: £31,103 to £38,879 per annum (salary offered dependent on experience) plus £2,411 car allowance per annum

Location:

Dartford / Agile

Contract:

Permanent

We’re currently looking for an Allocations Officer to join our team!

We’re looking for a dedicated and organised Allocations (Lettings) Officer to join our team in delivering a smooth, efficient, and customer-focused experience for people moving into and out of our homes. You’ll play a vital role in helping individuals and families access safe, suitable housing – setting the tone for a positive landlord-tenant relationship.

In this role, you’ll manage the full lettings process, from tenancy terminations to sign-ups, providing clear guidance and regular updates to customers throughout. You’ll ensure accurate record-keeping and work closely with colleagues, local authorities, and external partners to meet performance targets and service standards. You’ll be responsible for letting both new build and relet homes efficiently, ensuring all regulatory and health & safety requirements are met.

Matching applicants to homes based on priority, suitability, and the likelihood of sustaining a successful tenancy will be key, as will your ability to support fair and equal access to housing by adapting your approach to meet individual needs.

Ideally, you’ll have experience in social housing lettings such as within a housing association, local authority, or charity. However, we’ll also consider candidates with general lettings experience, provided you have a strong understanding of the application and allocation process, key checks and compliance, the needs and challenges of social housing customers, and the minimum standards expected of landlords in this sector.

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Our Values:

Own it:
We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.

Better together:
We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.

Lead by example:
We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

Be the change:
We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits:…