Process & Controls Assessor

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments:
Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric.

So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

Level: 2

Department: Business Assurance

Location: Southampton/ homeworker

Contract Type: Permanent

What the Hiring Manager Says: This role provides an opportunity to gain experience for someone new to Financial Services or part qualified in Financial Advice by supporting the Business Assurance team with the completion of important advice related tasks as well as support with administrative duties to support the wider BA function.

Responsibilities:

• Effectively manage non-assessing administration processes and provide administrative support to the assessing teams.
• Compile daily productivity and service level agreement performance reports.
• Carry out queue management for pre-approvals and support Business Assurance managers in workflow and reporting.
• Deliver appropriate sampling and selection of cases into the workflow through risk-based methodology to support the assessor teams.
• Develop processes and seek systemisation opportunities to improve efficiency while ensuring advisers adhere to QFP processes by delivering implementation checks on a risk-based sampling approach and escalate issues appropriately.
• Support ad-hoc Business Assurance and MI tasks as appropriate and when required.
• Focus on operating efficiently, helping to identify waste and duplication in processes.

Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

The ideal candidate will have excellent organisation skills and have the ability to manage a variety of tasks and responsibilities. You will have a confident approach, be self-motivated and have great interpersonal skills with an excellent telephone manner.

To be successful in this role you will cope well under pressure and react quickly to changing priorities.

You will have good analytical and written communication skills and will be able to use own initiative while also being able to work well in a team.

You will also have a good working knowledge of Excel, Word and PowerPoint as well as knowledge of management systems (i.e. Workbench, Officeweb, Gateway, Worksmart, Quilter Extranet, X-Plan, IO, 360).

Demonstrate a strong eye for detail while also displaying a willingness to solve problems and improve processes.

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We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate…