Application Specialist

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

• Impactful Work:
  When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
• Global Reach & Innovation:
  Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture:
We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team:
If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare.

Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

As part of the Region North Applications team, you will be working closely with the individual country Sales and Service teams across the UK Region to provide high levels of customer support across the CLIA and Molecular business. You will provide support both in person and remotely mainly in the Hertfordshire and South West region, however, you may need to porivde support in other regions to cover absences, when necessary.

You will be focused on delivering excellent customer satisfaction and ensure that applications troubleshooting, complaint management, implementations and training are delivered efficiently. You will work in collaboration with the Regions Marketing Manager and the individual country Sales team in managing regulatory requests, promoting and implementing new systems and assays and also supporting existing customers in the adoption of these. You will support the effective launch of new assays and provide pre/post launch marketing, workflow and validation/ verification support.

• Have a clear understanding of the Immunoassay and Molecular Diagnostic Market; develop market insight into customer needs, tender/procurement processes, commercial projects and competition.
• Collaborate with cross-functional teams i.e Corporate customer care, service, sales/commercial, marketing to achieve seamless alignment and a customer-centric experience.
• Gain experience and become competent in all standardized processes and procedures used by the Regional Applications Team and provide support for these, Regionally, as and when required.
• Comply with Applications team activity logging and KPI’s, completing real-time and providing information to the Team Leader when required.
• Develop a good working relationship with both internal colleagues and customers to become an integral part of the sales cycle and provide support to the country Sales teams in order to maximise customer satisfaction, retention of business and support future growth.
• Provide customer presentations and demonstrations of analytical solutions.
• Complete technical responses for tenders in a timely manner.
• Exhibition attendance, assay promotion and menu expansion activities.
• Actively participate in sales meetings, marketing meetings and business meetings.
• Man…