Support Manager

Overview

Position: Support Manager

Location: Kent, DA1 & DA12

Job : 4945

We regret to inform you that Advance is unable to accept any sponsorship requirements.

Are you motivated, competent and experienced? Then we have the job for you, apply below or contact us for more information.

Would you like to work somewhere where you get to make a real difference every day? We are seeking a highly motivated Support Manager to work with the Operations Manager in leading and directly line managing a support team in Kent to deliver the highest quality of support to a group of adults with learning disabilities in their own homes.

You will lead as an exemplary role model to achieve outstanding, personalised support, and high levels of regulatory compliance, ensuring our customers are at the heart of all we do, and their needs are met. Ensuring your team feel valued and supported, providing them with a full understanding of what is expected of them and giving them the skills and tools to undertake their role to the best of their abilities.

Success in this role means that individuals get the highest quality support and live their best lives.

• Lead and directly manage a team of support workers, ensuring high-quality, personalised support
• Act as an exemplary role model to staff, ensuring that customers remain at the heart of all services provided
• Ensure compliance with company policies, industry regulations, and legal requirements
• Support customers with mental health conditions and learning disabilities across Lincoln and surrounding areas
• Develop and maintain a strong working relationship with key stakeholders, customers, families, and external agencies
• Manage and resolve staff issues effectively, ensuring adherence to policies and procedures
• Conduct risk assessments and crisis management, including de-escalation techniques
• Oversee quality assurance, ensuring service delivery meets and exceeds expectations
• Promote staff development through training, performance management, and supervision
• Ensure confidentiality and compliance with the Data Protection Act (DPA) 2018 and General Data Protection Regulations (GDPR)
• Work flexibly, including occasional weekends, bank holidays, and sleep-in duties if required
• Contribute to business development and service growth initiatives

Essential

• Minimum of 2 years of experience in adult care, supporting individuals with mental health conditions and learning disabilities
• Previous experience in team leadership and staff management within the health and social care sector
• Strong understanding of person-centered care and complex mental health conditions
• Strong IT literacy, including experience with digital care systems
• Ability to work under pressure, manage time effectively, and meet deadlines
• Excellent verbal and written communication skills
• Commitment to ongoing training and professional development
• Business development experience with a drive to expand services
• UK driving license
• NVQ Level 5 in Health and Social Care (or equivalent qualification) or willing to achieve

Desirable

• Experience working alongside Support Managers and Operations Managers in a similar role
• Understanding of health and social care compliance frameworks
• Knowledge of stakeholder engagement and relationship management

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of…