1st Line Helpdesk Technician

1st Line Helpdesk Technician - £25,000 – £30,000 per annum - Dartford (On-site, 5 days a week) - Managed Services Provider

About the Role

We are seeking a proactive and customer-focused 1st Line Helpdesk Technician to join our IT support team. This role is ideal for someone passionate about technology and delivering excellent service to end-users. You will be the first point of contact for IT-related issues, providing timely and effective support.

Role and Responsibilities

Respond to user requests and issues:
Handle incoming queries and accurately document them.
Basic troubleshooting:
Diagnose and resolve common technical problems, guiding users through solutions.
User account management:
Assist with account creation, password resets, and permissions.
Software installation and configuration:
Install, configure, and update applications and antivirus programs.
Hardware setup and maintenance:
Prepare and maintain computer equipment for end-users.
Document issues and solutions:
Record troubleshooting steps and resolutions.
Escalate complex issues:
Identify and escalate advanced technical problems to senior engineers.
Maintain IT inventory:
Track IT assets and assist with inventory management.
Deliver excellent customer service:
Communicate clearly and professionally with users.
Continuous learning:
Stay updated on new technologies and IT trends.

Essential Skills & Experience

Strong communication and problem-solving skills.
Basic knowledge of IT systems, hardware, and software.
Ability to work independently and as part of a team.

Nice to Have

University degree in IT or related field.
1–3 years’ experience working in a Managed Service Provider (MSP) environment.

Salary and Details

£25,000 – £30,000 per annum
Dartford (On-site, 5 days a week)
Permanent Role1st Line Helpdesk Technician - £25,000 – £30,000 per annum - Dartford (On-site, 5 days a week)