Senior System Administrator; eMeds - ICT

Senior System Administrator (eMeds) - ICT

The ICT Department are seeking to fill a vacancy for a friendly, enthusiastic and knowledgeable Senior System Administrator with excellent organisational skills and the ability to manage priorities.

This role will primarily be to support, maintain and configure the Trust's EPMA system eMeds.

They will need to liaise with 3rd Party suppliers to resolve some incidents and test resolutions to ensure they meet the needs of the service.

The ideal candidate will have some previous knowledge of EPMA systems and workflows(ideally OPTUM/eMis) and will have a broad understanding of the requirements of the clinical teams using the system.

The post holder must have:

• Excellent verbal and written communication skills
• A high level of computer literacy on software packages such as Excel and Word
• Knowledge of specific systems such as ePMA, Datix and RiO
• Meticulous attention to detail
• The flexibility to work at short notice from various Trust sites when required as well as remotely

• Configuration of the eMeds system following the change management process
• Understanding and resolving complex help desk issues through to resolution
• Produce and maintain team documentation such as user and process guides
• Provide support and knowledge to all staff and nominated users
• Undertake audits to ensure data within the system accurate
• To provide additional support to the Datix team during busy periods or absences
• Manage planned and unplanned downtime
• To deputise for the eMeds Configuration Lead
• Assist the eMeds Configuration Lead with testing/implementation during upgrades

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives.

Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes. We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs.

We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We’re Kind
• We Listen
• We Care

Key tasks and responsibilities are listed below but are not exhaustive -

• Providing second and third-line support for eMeds system support calls escalated via the Service Desk or directly
• Understanding and interpreting the complex issues presented by end users to ensure an appropriate response
• Performing diagnostic testing to identify sources of reported faults
• When faults cannot be resolved internally, liaising with the 3rd party supplier to achieve a resolution quickly
• Communicating the next steps to the end user concisely and ensuring all stakeholders are aware of implications and any other complexities
• Maintaining records on the Service Desk of all communications, next steps, and outcomes
• Resolving complex and sometimes sensitive issues that cannot be resolved by the Service Desk
• Maintaining documentation as required
• Standard Operating Procedures
• User Guides
• Process documents
• Liaise with the relevant senior managers throughout the Trust regarding change requests for the Trusts eMeds and Datix systems
• Provide advice to other departments and project managers regarding the development of new systems which impact eMeds and Datix
• Assist with testing programmes for new functionality, upgrades, and after downtime
• Liaising with end users and other departments to arrange system maintenance during planned and unplanned downtime
• Provide limited basic training to end users

• To work closely with the support teams to deliver the ICT Strategy and replacement clinical system within the context of national ICT and other related strategies and policy documents
• To be committed to delivering the vision for ICT across the Trust working with the appropriate personnel to achieve successful implementation.
• To work towards developing and maintaining good working relationships within the department, the Trust and wider community within which we work.
• Maintain an up-to-date knowledge and understanding of NHS…