Technical Support Engineer

Kentec Electronics Ltd, during the last 40 years, has expanded into a major worldwide manufacturer of independent fire control panels. Over time, the Kentec brand has become known for its top-quality products, outstanding service, and exceptional support. Headquartered in Dartford, Kent, Kentec has established itself as a global leader, supplying control equipment to more than 90 countries across the world in multiple languages.

As part of the Hochiki Corporation one of the worlds most established and respected fire detection and life safety manufacturers, with over 100 years of history Kentec is proud to have been a valued member of the Hochiki family for the past 13 years. This partnership has strengthened our position in the global market, enabling us to deliver world-class fire control panel solutions backed by decades of innovation, quality, and reliability.

Our shared values and long-standing collaboration continue to drive progress, excellence, and customer trust across the industry.

Main purpose of job:
To provide technical support to all customers on all Kentec products, both in the UK and Rest of World. To provide technical support to Kentec staff on all Kentec products.

Technical Support

Unit 26, Dartford

Technical Support Supervisor (Richard Davey)

Permanent

• To provide telephone, email and field support to customers and Kentec staff
• To log calls onto the call logging system (CRM).
• To liaise with and support the Hochiki Global Technical Support Team.
• To report any problems related to the product or documentation gained from technical support correspondence.
• To assist in the validation of new Kentec products, to ensure they meet customer requirements.
• To assist in the preparation and verification of technical documentation for Kentec products
• To keep up to date with current technologies in the fire industry.
• To keep up to date with product standards.
• To provide suggestions and ideas for new products or enhancements to current products.

• Good communication and people skills.
• Understanding of Kentecs products portfolio is advantageous (full training given to the right candidate).
• Familiar with MS Office (Outlook, Word, Excel).
• Interest and knowledge of basic electronics and microprocessor-based technology is important.
• Understanding of Kentecs software configuration tool (Loop Explorer) is advantageous.

• Working hours:
  
  08:30-17:00 (08:30 16:00 Friday)
• 24 days holiday, in addition to bank holidays, increasing with the years of service.
• Employee Assistance Programme (Wisdom)
• Unlimited access to 24/7 GP and wellbeing experts (Metlife)
• Support for Loved Ones during difficult times (Everest)
• Financial well-being scheme (Salary Finance)
• Employee Referral Scheme
• Enhanced workplace pension
• Enhanced parental leave
• Free Mental Health First Aid courses (M.H.F.A.)
• Life Assurance
• Cycle to work scheme
• Internal Trainings
• Company Events
• Long Service Awards
• Employee benefits, discounts and perks (Kencheck)
• Volunteer with a charity of your choice for a day each year
• Get the latest tech at the best price and spread the payment over your salary, interest-free.