Desk Coordinator

Join Gravity Media as a Hire Desk Coordinator in Dartford, acting as the first point of contact for RF equipment hire within a fast-paced broadcast environment. You’ll manage customer enquiries, generate quotes, coordinate logistics, and ensure seamless delivery of equipment for live events worldwide. Ideal for organised, customer-focused individuals who thrive under pressure and enjoy building strong working relationships.

Gravity Media deliver an unparalleled range of media services and solutions to clients worldwide utilising outside broadcast trucks, fly-packs and studios spanning the United Kingdom, ROI, Europe, the Middle East, the United States and Australia offering market-leading broadcast, technology, production, and post-production solutions across many of the world’s most-watched live events and entertainment programmes.

We have a passion for problem solving and thoughtful innovation and recognise our collective differences play a huge role our success. Our teams are talented, passionate, dedicated, take pride in their work and support each other. We encourage applications from all backgrounds and are dedicated to attracting and developing talent, empowered through an inclusive culture. All suitably qualified applicants will be considered regardless of gender, race, sexual orientation, national origin, disability, religion, and age.

We hold high expectations of our leaders and managers who are responsible for driving the success of our people and the organisation. Our managers give clear communication, lead by example and feed back to foster growth and development of their team members. Management excellence is essential to the company’s success, and effective leadership requires a combination of interpersonal skills, strategic thinking, and a commitment to providing a positive and productive work environment.

Gravity Media is an equal opportunity employer and we welcome a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Working on the Hire Desk in a busy hire company specialising in wireless camera, audio and communication equipment within the broadcast industry.

Part of a wider group that delivers events worldwide, this position is the initial contact point for the hire of RF equipment, providing quotes to customers and seeing their job through to the end whilst doing this to the highest service to all customers.

Working location: Dartford

Weekly hours: 40 hours per week, 9:00-18:00 Monday to Friday

Reporting to: Head of Operations

Role type: Full-time, permanent

• Raising quotes and handling all correspondences with customers making sure to meet their needs from first contact to completion of their job.
• Liaising with the Projects and technical team for support on more challenging requests.
• Working alongside the Hire Desk team to ensure the equipment and crew availability is suitable to fulfil the new requests.
• Ensuring Purchase Orders or payment in advance where required is received for each job on confirmation to allow for an accurate audit if requested.
• Organising orders for external suppliers, whether it’s equipment, couriers or other services to support the final delivery of the job.
• Liaising with Ofcom and other frequency authorities to arrange frequency licenses for the duration of each event.
• Arranging equipment logistics with customers for each job and coordinating with the Prep team to allow them to plan day to day driving as efficiently as possible throughout the week where required.
• Working with the hire desk bookings team, project management team and prep team to organise international freight shipments by handling all paperwork and liaising with couriers to ensure smooth transit of…