Digital Workplace Analyst

Digital Workplace Engineer

Are you interested in workplace technology and keen to develop your technical skills in a supportive engineering environment?

We are looking for a curious and practical Digital Workplace Analyst to help improve the technology services and platforms our people use every day. This is a development opportunity for someone with experience in an IT environment who would like to build deeper expertise and progress towards a digital workplace engineering role.

Laing O'Rourke's IT function has renewed its strategy to support the company's ambition to transform the construction industry, making it more sustainable, more productive, and fit for the future.

Technology has a critical role to play in achieving this ambition. Our focus is on applying digital capability in ways that genuinely matter, shaping how complex projects are delivered, how decisions are made, and how innovation improves outcomes for people, communities, and the environment.

Our mission is clear: to create a modern and resilient technology environment where trusted data informs every decision, AI enhances every process, and digital capability enables the organisation to operate with greater scale and productivity.

To deliver this, we are building a different kind of IT function, one that is trusted by the business, forward looking in its thinking, and deeply connected to operational outcomes. We are looking for individuals who are curious, thoughtful, and motivated by contributing to work that has real industry impact.

You will work alongside Digital Workplace Engineers to maintain, improve and develop our workplace technology services.

Combining structured analysis with hands-on technical activity, you will investigate incidents and service data, identify recurring issues and contribute to practical improvements. You will also help research, test and introduce new ideas, technology and automation.

The role provides opportunities to learn through guided technical work, formal development and increasing responsibility for defined services and activities.

• Investigate incidents, recurring faults and problem records to identify patterns and opportunities for permanent resolution.
• Use service data and technical evidence to support troubleshooting, decision-making and continuous improvement.
• Assist engineers with the design, build, testing, deployment and documentation of workplace technologies.
• Research digital workplace developments and help turn ideas into proposals, trials or proofs of concept.
• Create and carry out structured test plans, recording results, risks and defects clearly.
• Identify opportunities to improve or automate processes under engineering guidance.
• Contribute to incident, problem, change and knowledge management activities.
• Produce clear technical procedures, investigation records and support guidance.
• Collaborate with IT teams, suppliers and colleagues to understand requirements and communicate findings.
• Develop your technical capability through practical work, learning and knowledge sharing.

• Experience in an IT support, operations, service management, endpoint or digital workplace environment.
• A relevant IT qualification or equivalent practical experience.
• Working knowledge of endpoint devices, operating systems, collaboration tools or productivity technology within a corporate environment.
• Familiarity with Microsoft 365 services and endpoint management concepts.
• A methodical approach to investigating technical issues and documenting findings.
• Ability to work with operational data, recognise trends and present clear analysis.
• Understanding of incident, problem, change and knowledge management principles.
• Awareness of security, compliance and risk considerations when supporting technology services.
• Ability to produce clear technical procedures, test evidence and support documentation.
• Clear communication skills and the ability to work effectively with colleagues, technical teams and suppliers.
• A genuine interest in workplace technology, problem-solving and continuous improvement.

• Experience with Microsoft Intune, Configuration Manager, Windows Autopilot or Windows servicing.
• Exposure to Power Shell, workflow automation or other scripting tools.
• Experience using reporting tools or languages to analyse operational data.
• Practical experience of working within an IT service management environment.
• ITIL Foundation v3 or v4 certification, or an interest in working towards it.
• Relevant…