Program Manager

Job Title

Program Manager

As the Program Manager you will lead the day‑to‑day operational activities and project management of a large‑scale integrated learning technology solution for the Learning Frameworks 2.0 Civil Service Learning contract. You will ensure that all learning services, technologies, and stakeholder engagements are executed on time, to the required quality and within budget. This role is central to translating strategic intent into operational delivery across the public sector learning ecosystem.

The program delivers high‑quality, compliant, and innovative learning services to the UK Civil Service, supporting workforce capability development and strategic transformation.

• Proven experience in program or project delivery within large‑scale learning, digital transformation, or public sector contracts.
• Strong understanding of learning technologies (e.g., Cornerstone LMS), data integrations, and service design.
• Expertise in governance frameworks, stakeholder engagement, and risk management.

• Familiarity with complex integrated enterprise‑scale learning technology ecosystems.
• Experience with contract mobilisation and supplier management.
• Knowledge of accessibility, data assurance, and evaluation methodologies.

• Excellent communication and facilitation skills across multi-disciplinary teams.

• The Senior Programme Manager is responsible for leading and managing complex programmes and projects, ensuring that they are delivered on time, within budget and to the highest quality standards, ensuring that the programme is aligned with the organisation's strategic objectives.

• Develop and maintain project plans, ensuring that they are aligned with the overall programme plan.
• Facilitate stakeholder meetings, workshops and other activities as required.
• Contribute to the development and implementation of the overall programme plan.
• Provide regular progress reports to senior management on the overall programme status.

• Monitor project progress, identify and manage risks and issues, and take corrective action as necessary.
• Ensure that project deliverables meet the agreed quality standards.
• Ensure that projects are aligned with the strategic goals of the organisation.

• Lead and manage the project team to deliver projects on time, within budget and to the required quality standards.
• Develop the project team, ensuring that they have the necessary skills, resources and support to deliver projects successfully.
• Provide coaching and guidance to team members as required.

• Build and maintain effective relationships with stakeholders, both internal and external to the organisation.
• Ensure stakeholders are kept informed of project progress, risks and issues, and that their expectations are managed appropriately.

At Capita, we live by our values:
Customer First, Always;
Fearless Innovation;
Achieve Together;
Everyone is Valued.

• Remote working – occasional travel.
• Competitive salary.
• 23 days’ holiday, rising to 27 (pro‑rata) – plus the option to buy more after qualifying period.
• Paid volunteering day with a charity of your choice.
• Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave.
• Cycle2
  
  Work scheme, pension, life assurance, and more.

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognised organisations transform and thrive. We use cutting‑edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward‑thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to…