Business Unit Head

Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.

Job Title: Business Unit Head – Hard Facilities Management

Location: Dartford

Reporting to: Operations Director / Managing Director

Purpose of the Role

The Business Unit Head will spearhead the strategic and operational leadership of Hard FM services . With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.

Key Responsibilities

Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance

Lead a team of technical and operational professionals, ensuring optimal workforce performance and development

Ensure compliance with statutory and contractual obligations (e.g. SFG
20, HTM, and DfE guidelines)

Develop, monitor, and report on KPIs and SLAs for multiple educational institutions

Manage financial performance: budget control, forecasting, cost‑saving initiatives

Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions

Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality

Oversee planned preventative maintenance (PPM) programs and reactive works delivery

Lead on mobilisation and transition of new contracts when applicable

Skills & Experience

Proven leadership experience in FM, preferably in the education sector

Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)

Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management

Excellent financial acumen and contract management skills

Strategic thinker with ability to lead multi-disciplinary teams

Exceptional stakeholder management and communication abilities

Familiarity with CAFM systems and industry best practices

Qualifications

Degree or equivalent experience in Facilities Management, engineering, or a related field

IOSH / NEBOSH certification (preferred)

Membership of a relevant professional body (e.g. BIFM, CIBSE)

What Success Looks Like

Efficient, compliant, and sustainable operations across all sites

High levels of client satisfaction and contract retention

Empowered and high‑performing teams

Continuous innovation and process improvement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability

Sickness Scheme