Operational Support Team Leader

Operational Support Team Leader

Location: Dartford (with occasional travel to other offices/sites)

Join HSL Compliance

You will lead, coach, and develop a team of Operational Support Coordinators. You will be responsible for ensuring seamless contract coordination, managing resource cover, and maintaining real-time compliance reporting.

Beyond core team management, you will act as a digital champion for the region—utilising systems like Microsoft Power Platform, Business Central, and Advanced Excel to streamline standard operating procedures (SOPs), automate workflows, and maintain absolute data integrity for our clients.

• Direct daily workloads, mentor staff, and conduct regular 1-on-1s, team meetings, and performance reviews.

• Allocate daily scheduling and admin tasks to ensure team accuracy and meet operational SLAs.

• Act as central contact for field crews, Account Managers, and clients, escalating service risks to the Regional Director.

• Perform routine data checks, assist with month-end financial reviews, and resolve discrepancies.

• Streamline processes using Microsoft Power Platform (Power Apps, Automate, BI) and lead regional software pilots.

• Experience leading, supervising, or coaching an operations or business support team.

• Experience in operational support or business systems roles, with strong practical experience using Microsoft Power Platform (Power Apps, Power Automate, Power BI), Dynamics 365 Business Central, and Advanced Excel (Power Query, Pivot Tables).

• Proven track record in managing SOPs, data governance, and driving continuous process improvements.

• Excellent problem-solving abilities with high attention to detail, accuracy, and customer-focused communication.

• Full training and clear career development pathways
• 25days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.

Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.