Assistant Restaurant Manager

Assistant Restaurant Manager

Rowhill Grange Hotel & Utopia Spa, Top Dartford Road, Wilington, Dartford, Kent, DA2 7QH

£29,000 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clock house banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining. We also operate a range of beautiful private dining rooms for functions, weddings, celebrations, conferences and other events.

Please see our website for a full list of facilities and sample menus

Working in our RGs Fine Dining Restaurant & Elements Bar the Assistant Restaurant Manager will have responsibility for the service of food and beverage to residents, spa guests and local visitors. Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns working 40 hrs per week across 5 days including weekends.

Main Duties include;

• Ensuring the restaurant is prepared for service
• Ensuring employees are given a service brief and are allocated duties for their shift
• Meeting and greeting guests
• Taking guest orders
• Effective rostering of employees
• Supporting the Restaurant Manager with the recruitment, induction, training and coaching of new employees
• Supporting the Restaurant Manager with coaching a team of 18 employees to develop their skills and ensure service standards are met
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks and action all feedback
  
  Resolving any service issues
• Presenting bills to guests and taking payment
• Ensuring the restaurant is reset at the end of the shift ready for the next service
• Ensuring work area is clean and tidy before closing

• Smart appearance
• Excellent communication skills with a passion for guest service
• Management or Supervisory experience within a quality food service hotel/restaurant required
• Ability to manage and motivate a team of waiters/esses to ensure excellence
• Must have your own transport due to our location and the shift work required for this role