Sales Assistant

Brand Ambassador

Responsible for maximising retail sales and building strong relationships with customers and team/colleagues  a key Brand Ambassador, ensure Diptyque’s positioning as a true luxury brand.

Reports to:

Business Manager

• Deliver agreed sales KPI's for the store – focusing on sales, ATV, UPT, conversion and CRM.
• Develop an understanding of the KPI and business objectives on a daily and weekly basis.
• Understand the KPI reporting required for the host store and the company as required.
• Assist with boutique reporting when needed.
• Ensure every customer is approached and assisted to achieve sales targets.
• Maintain and develop strong relations with customers and deliver impeccable service at all times.
• Work with the team for events both in‑store and off‑site as the business requires.
• Be up to date with product knowledge, key trends, promotions and launches within the business.
• Attend key training sessions held by the company.
• Maintain high standards of the back‑of‑house areas to support the sales floor.
• Keep the counter clean, neat and tidy at all times.
• Support the implementation and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping.
• Record and monitor sales/customer contacts and requirements.
• Assist Counter Manager with duties and additional tasks as required.
• Follow all host‑store cash‑handling guidelines at all times.
• Adhere to company dress code and grooming guidelines at all times.
• Maintain a good relationship with all colleagues at Diptyque.
• Abide by all host‑store rules and policy.
• Be willing to work in other London Diptyque locations if needed.

• Passion and previous fragrance/beauty/luxury retail experience.
• Sales focused with a proven sales record.
• Strong people and performance/management skills.
• Expertly honed customer service skills and confidence in interacting with the general public.
• Self‑motivated, focused and able to use own initiative.
• Strong verbal and written communication skills.
• Expertly groomed at all times – appearance must reflect Diptyque’s brand and store.
• Full‑time availability with flexible working hours, including Saturdays and some Sundays.
• Assertive, dynamic and always have a “can‑do” positive attitude.

This is a fantastic opportunity to join an organisation with ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.

• Entry level

• Full‑time

• Retail Luxury Goods and Jewelry