Field Account Manager

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working.

We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions. There’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Location:
Field Based - South
Salary:
Up to £40,000 with uncapped commission + Company Car/Car Allowance

Working Hours:

Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

1. Achieve net growth and increase product penetration by cross-selling Daisy products into existing customers.

• Ensure customer visits every 3 months for account reviews.
• Increase product penetration across existing customer base with high product knowledge of Daisy’s portfolio.
• Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
• Effectively question customers to identify needs for new or additional products and engage specialists as needed.
• Input meeting information into Daisy Central within 24 hours and send follow-up actions to customers.
• Complete all quotes through Daisy Central or provided templates within 48 hours of the meeting.
• Maintain high product knowledge to identify opportunities for efficiency, cost reduction, or effectiveness improvements.
• Deliver excellent account management to encourage re-signs and cross-sell opportunities.
• Collaborate with support and specialist teams to provide high-quality service and recommendations.

2. Customer Service Responsibilities for Managing Existing Base

• Raise cases with customer service for issues and ensure all details are provided.
• Communicate with customers throughout case resolution.
• Follow up with customers after case closure to ensure satisfaction.
• Flag unresolved or risky cancellations to management for appropriate action.

Qualifications

• Experience in telecoms with large customer accounts.
• Experience in account management.
• Understanding of objectives across multiple business verticals.
• Knowledge of sales processes and ability to demonstrate them.
• Ability to articulate Daisy’s vision, competencies, and product portfolio clearly.

Additional Information

• 25 days holiday plus bank holidays, increasing with service up to 30 days.
• Additional day off for birthday or wedding.
• £500 referral bonus for successful referrals.
• Training and support for professional growth.
• Eye care vouchers and discounted healthcare memberships.
• Sim deals for you and your family/friends.
• Exclusive discounts at over 1,200 retailers.