Sales Enquiry Customer Advisor

Sales Enquiry Customer Advisor – Hedin Automotive London Ltd

Job Description

Mercedes‑Benz of Dartford is seeking a friendly, organised, and customer-focused individual to join our team as a Sales Enquiry Customer Advisor (Telephone).

Working Hours

• 7 am – 4 pm (Mon‑Fri)
• 8 am – 5 pm (Mon‑Fri)
• 9 am – 6 pm (Mon‑Fri)
• 10 am – 7 pm (Mon‑Fri)
• 8 am – 5 pm (Sat – rota)
• 10 am – 4 pm (Sun – rota)

Shift will be confirmed in advance and may rotate to support team needs.

Key Responsibilities

• Respond to inbound and outbound sales and enquiry calls with knowledge, enthusiasm, and professionalism.
• Proactively make outbound follow‑up calls to support sales opportunities.
• Qualify leads, identify customer requirements, and promote appointments for the showroom sales team.
• Accurately record customer details and interactions using dealership CRM systems.
• Keep up to date with vehicle features, offers, and dealership events to provide up‑to‑date information to customers.
• Be an ambassador for the Mercedes‑Benz brand.

Required Skills & Qualities

• Excellent verbal communication skills and the ability to put customers at ease.
• Confident telephone manner with an engaging and persuasive approach.
• Active listening skills to understand customer needs.
• Sales‑driven attitude and motivation to achieve team and individual targets.
• Strong attention to detail when recording customer information and booking appointments.
• Experience using CRM or customer database systems is beneficial.
• Previous experience in telephone‑based sales or customer service is desirable.
• Ambition to learn about new vehicles, offers, and dealership promotions.
• Team player, adaptable, and eager to support an inclusive workplace environment.

What We Offer

• £27,664 per annum with up to £5 k bonus OTE.
• 25 days annual leave (pro‑rated for part‑time hours).
• Comprehensive induction and training.
• Company pension scheme and life assurance cover.
• Access to exclusive staff discounts on Mercedes‑Benz vehicles, maintenance, and partner retailers.
• Employee Assistance Programme and wellbeing support.
• Supportive, inclusive workplace actively invested in your growth.
• Career progression opportunities within Hedin Automotive and the Mercedes‑Benz network.

How to Apply

If you are committed to delivering exceptional customer experiences and excited to become an ambassador for the Mercedes‑Benz brand, we would love to hear from you.

Equal Opportunity

Hedin Automotive is an equal opportunity employer. We welcome applications from people of all identities, backgrounds, and abilities. All offers of employment are subject to pre‑employment checks, including right to work, references, and a criminal record check.