Key Account Manager

Overview

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, and bring together local and global brands in accommodation, transport, activities and payments through a network of 300,000 hotels worldwide and 60,000 high‑value clients across 140 source markets. We are tech‑driven with a customer‑first philosophy and commercial teams whose knowledge and relationships on the ground are second to none.

Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. We believe that tech + data + people sets us apart, alongside our global approach with a local touch. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

As Key Account Manager – Transfers
, you will manage and grow a portfolio of key European and Rest‑of‑World clients for HBX Group. You will own commercial performance (TTV, Operating Margin), protect existing sales and drive sustainable growth, including cross‑selling across mobility and experiences. The role requires strong commercial acumen, analytical capability and the ability to balance short‑term trading needs with long‑term strategic value.

• Manage a portfolio of key partners across Europe and ROW.
• Build trusted senior relationships with commercial and operational stakeholders.
• Drive growth, retention and profitability through structured account plans.
• Identify cross‑sell and upsell opportunities across mobility and experiences.
• Lead pricing, incentive and promotional discussions.
• Support trading during challenging market conditions.
• Analyse performance and client behaviour to identify risks and opportunities.
• Use insights to guide commercial decisions and strengthen partnerships.
• Provide clear performance updates to internal stakeholders.

• 5+ years in sales or key account management within travel.
• Experience managing B2B portfolios with revenue and margin responsibility.
• Strong commercial and analytical skills; confident decision‑maker.
• Experience growing and protecting revenue in volatile markets.
• Excellent communication and stakeholder management.
• Highly organised, self‑driven and able to manage multiple priorities.
• Fluent English.
• Commercial, analytical and solution‑oriented.
• Comfortable in fast‑paced, evolving environments.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We’re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world’s leading travel services provider. We are looking for people who are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity to develop your career locally or within one of our beautiful working locations across the globe.