Billing and Payments Analyst - Term

About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success.

We are looking for a detail-oriented and analytical Billing Analyst to join our Billing & Payments team on a temporary basis.
The anticipated term of employment is September 2026 to March 2027, subject to change based on operational requirements.

In this role, you will support billing operations, payment processing, reconciliations, and process improvement initiatives across the Order-to-Cash function. Working closely with branches, customers, Accounting, and internal stakeholders, you will help ensure transactions are processed accurately, issues are resolved efficiently, and business processes continue to evolve through automation, reporting, and continuous improvement.

The successful candidate will bring strong analytical, communication, and problem-solving skills, along with the adaptability to thrive in a dynamic and evolving environment.

• Support accurate and timely customer billing activities across multiple billing channels
• Manage accounts with unique billing requirements, portal submission processes, and supporting documentation
• Investigate and resolve billing issues impacting invoice delivery, payment, or account accuracy
• Respond to customer, branch, and internal stakeholder inquiries related to billing activities
• Support dispute resolution and customer account maintenance activities

• Process daily customer payment files and ensure timely posting of transactions within the ERP system
• Apply customer payments and complete manual allocations as required
• Investigate unapplied, misapplied, and exception payments and coordinate resolution
• Support payment-related inquiries from customers, branches, Accounting, and Finance
• Assist with cheque processing, deposits, and payment administration activities

• Identify opportunities to streamline, standardize, and automate billing and payment processes
• Utilize reporting and performance metrics to identify process gaps and improvement opportunities
• Support the development and enhancement of reporting tools, dashboards, and KPI measurement
• Participate in system enhancements, testing activities, and process improvement initiatives
• Maintain process documentation and support continuous improvement across Billing & Payments

• Support Accounting and Finance with reconciliations, transaction research, and issue resolution
• Investigate billing and payment discrepancies and provide supporting documentation as required
• Support month-end activities, audit requests, and financial control processes
• Cross-train across Billing & Payments functions to provide operational coverage and flexibility
• Support departmental priorities and special projects as business needs evolve

• Experience in billing, payments, accounts receivable, finance operations, or…