Rehabilitation Assistant - Rehabilitation & Supportive Care Services

Support administrative and billing operations in the insurance sector through policy updates, payment processing, data entry, and customer inquiry resolution. This hybrid contract role offers structured training, a collaborative environment, and exposure to financial operations while maintaining quality and service standards.

• Hourly salary of $17-18, based on experience.
• 6‑month contract with the potential for permanent employment.
• Full‑time position: 37.50 hours per week.
• Weekday schedule from 9 am to 5 pm.
• Hybrid work, with 3 days per week in the office.

• Handle sensitive issues to ensure customer satisfaction.
• Provide detailed verbal and written communication to business areas regarding inquiry resolutions.
• Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
• Apply premium payments and deposits to policies.
• Facilitate changes to payment methods, banking information, and pre‑authorized payment arrangements.
• Process wire payments, refunds, suspense clearing, premium offsets, and chargebacks.
• Respond to general billing and policy change inquiries.
• Conduct research and review policy histories.

• High school diploma required.
• Post‑secondary education in Business or Administration is preferred.
• 1 year of experience in an office clerical or administrative environment.
• Experience in financial services, insurance, or a corporate administrative environment is an asset.
• Familiarity with billing or data processing is an asset.
• Strong data entry skills and excellent attention to detail.
• Basic knowledge of billing or administrative processes.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Bilingualism in English and French is considered an asset to effectively communicate with internal business partners and support billing and policy‑related inquiries in both languages.
• Strong organizational and time‑management skills.
• Ability to work independently and collaboratively within a team.
• Knowledge of policy or billing systems is an asset.
• Ability to manage high‑volume administrative tasks.