Administrative Assistant; Term

Position Type:
Temporary - Temporaire If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie.

By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute.

We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Reporting to the Team Leader and working in a team environment, the Administrative Assistant (15 Month Term) will be responsible for providing a variety of duties from multiple programs with varying degrees of eligibility and policy requirements.

Specifically, the Administrative Assistant will provide administrative support to the Provincial Program Team, supporting the accurate and timely processing, tracking and communication of program files in accordance with program policies and direction.

• Coordinate pre-approval files and provide administrative support to the Medicare team, Medical Services Insurance (MSI) Medical Consultants and clients throughout program reviews.
• Prepare correspondence related to program approvals, denials, appeals and pre-approval decisions, ensuring current versions and supporting documentation are maintained accurately.
• Maintain tracking tools and reports for application status, decisions, outstanding actions and escalations.
• Coordinate the secure transmission and management of case documentation in accordance with privacy, confidentiality and record-management requirements.
• Support case-file review meetings through agenda and package preparation, minute taking, action-item tracking and follow-up with internal teams and the Department of Health and Wellness (DHW).

• Prepare clear and accurate program and provider correspondence in accordance with approved policies, procedures and operational direction.
• Respond to or route provider and Nova Scotia resident inquiries, ensure telephone messages are returned within appropriate time frames, and elevate non-standard or sensitive matters as required.
• Establish and maintain effective working relationships with internal operational areas, program partners and external stakeholders.

• Provide ongoing administrative support to the NSPP department, including processing mail and mailouts, scanning, coding, data entry, attendance tracking, and ordering supplies and stock.
• Support the accurate and timely production and distribution of customer publications and website documents.
• Support updates to departmental procedures, business tools and administrative processes.
• Maintain general departmental files and records accurately and efficiently.

• Provide administrative support to the post-payment audit function, including provider audit correspondence, as required.
• Compile monthly, semi-annual and annual audit and contract activity reports and maintain…