Payroll Consultant

Payroll Consultant – ADP

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. 5 days ago. Be among the first 25 applicants.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

• You are the go‑to team. You’ll provide support to our internal and external clients, including instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.
• Develop knowledge. You’ll continually upgrade your knowledge and skill base through a wide variety of available resources to ensure familiarity with appropriate statutory laws or legislative rulings that impact clients and learn future products and new tools as they are deployed.
• Problem‑solver. You’ll respond to and resolve all incoming telephone calls and/or email inquiries from clients, delivering the highest level of client service within expected timelines. You’ll leverage resources to research and respond to client inquiries requiring guidance on how to address a wide variety of payroll, pay practice, payroll tax questions and statutory and regulatory changes.
• Exceed expectations. You’ll ensure proper, timely follow‑up on assigned cases to ensure service level agreements and seamless client experience. You’ll build trust in ADP as a service provider. You’ll proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
• Service with a smile. You’ll respond to and resolve all incoming telephone calls and email inquiries from clients, delivering the highest level of client service within expected timelines.

• Knowledge of CCI (Autopay)
• Experience with TLM/EZLM
• Minimum 3 years of experience in Payroll
• ADP Product knowledge in WFN
• Strong MS Office Skills (Word/Excel)
• Excellent client service and communication skills (both verbal and written)
• Ability to work anywhere from 8 a.m. – 8 p.m. EST.

• Ability to collaborate & work effectively within cross‑functional teams.
• Ability to multitask, probe, analyze, and problem‑solve.
• Detail‑oriented and ability to follow through.
• Ability to work independently, be resourceful and be a strong team player.
• Strong organization, time management and prioritizing skills.

• Focus on your mental health and well‑being. We take care of one another and offer support for your well‑being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem‑solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. Benefits include Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑ and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Compensation for this role is CAD $57,900.00 – CAD $92,500.00 per year* (in Ontario and/or British Columbia, the range includes vacation pay and target bonus).

We are a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR,…