Part-Time- Guest Services Representative -Mic Mac Mall

Part‑Time — Guest Services Representative – Mic Mac Mall

Job Description Summary

Be an active, efficient and effective member of the Guest Services TEAM. Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public. Act as a liaison with tenants. “Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times.

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings.
• Sale of Mall Gift Cards which includes:
  • daily deposits
  • shift reports and logs
  • distribution of gift‑with‑purchase items
• Telephone, Email and In‑Person Inquiries
• Opening & closing duties as per the Guest Services Supervisor
• Prepare and manage various customer tracking initiatives
• Provide customer assistance with all available mall services
• Strong social media awareness and skills and the ability to efficiently create, post and monitor content
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on‑site promotions and events as per the Marketing Manager
• Cultivate relationships with the shopping centre’s retailers and continually stay updated of product offerings and store promotions
• Professionally respond online to customer service inquiries on KIPSU
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
• Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set‑ups
• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Other duties as assigned by the Guest Services Supervisor
• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a "team" environment
• Capable of navigating a busy shopping centre and working in crowds
• Various computer skills – Microsoft Office Suite, Canva
• Competent in Social Media, Facebook, Website, etc.
• Ability to work days, evenings and weekends as per the centre (extended) hours
• Must be accountable and punctual
• Creative and self‑motivated

Compensation: $16.50 - $17.00 CAD Hourly. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role.

Equity in employment. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to c Please refer to the job title and job location when you contact us.