Bilingual Customer Service Representitive

Bilingual (French/English) Customer Service Representative – Remote/Hybrid
Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Northern New Brunswick Are you fluent in both French and English and passionate about helping others? We’re looking for empathetic, resourceful, and tech-savvy problem-solvers to join our dynamic Contact Centre team. This is more than your typical customer service role—it’s an opportunity to make a meaningful impact in people’s lives while building a career in a supportive, growth-oriented environment.
Why you’ll love this role:

Meaningful work: Support clients with important inquiries about health benefits, disability options, and other sensitive, life-impacting matters.

Career growth: Master the role and unlock opportunities across multiple departments—training, quality monitoring, team leadership, and more.

Flexibility: Work remotely from anywhere in NS, PEI, NL, or Northern NB, with the option to come into the office if you’re nearby for team collaboration.

Top-tier benefits: 100% employer-paid health benefits for you and your family from day one, three weeks’ vacation, paid training, wellness perks, and performance incentives.

What you’ll be doing:

Answer incoming calls from group benefits members, federal and provincial program participants, and other clients with professionalism and care.

Provide accurate information, troubleshoot issues, and liaise with multiple internal departments.

Navigate multiple systems (up to 13+ portals, spreadsheets, and specialized platforms) to quickly find solutions.

Handle emotionally charged conversations with empathy, patience, and discretion.

Maintain high accuracy in data entry while keeping pace in a fast-moving environment.

What we’re looking for:

Fully bilingual in French and English (spoken and written).

Strong multitasking skills and comfort working with multiple monitors and platforms.

Ability to stay calm, empathetic, and professional under pressure.

Tech-savvy and detail-oriented—able to learn systems quickly.

Prior experience in customer service, banking, insurance, healthcare, or retail is an asset.

Eligible for federal security clearance (must have been a Canadian resident or permanent resident for at least 5 years).

The details:

Salary: $43,000/year (Bilingual) + up to 4% performance incentive.

Schedule: 7.5-hour shifts, Monday to Friday (rotating schedules after training).

Training: 4–5 weeks paid, daytime virtual training.

Equipment: All hardware shipped directly to you.

Your next step:
If you want to work in a people-first environment where you can grow your skills and career while making a difference, we’d love to meet you.

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