Ophthalmic Customer Experience Specialist

Deliver exceptional service as an Ophthalmic Customer Experience Representative at Essilor Luxottica. This full-time role involves providing critical technical support and answering customer inquiries about products.

In this essential role, you will address customer questions regarding Essilor products, manage order changes, and advise on alternatives when needed. Maintaining service-level reports and conducting follow-ups on service-related issues are key responsibilities, ensuring high customer satisfaction in a friendly environment.

Key Responsibilities:

• Address customer questions about Essilor products

• Inform clients of any order adjustments or delays

• Advise on alternative products when necessary

• Conduct timely follow-ups on service changes

• Generate and manage service-level reports

Requirements:

• High school diploma required

• 3 to 5 years of relevant experience

• Proficiency in Microsoft Office and Gmail

• Experience in optics is an asset

• Strong problem-solving and multitasking skills

Utilize your skills to enhance customer satisfaction and experience within Essilor Luxottica.
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