Call Attendant reqID

Position at ECMM – Call Attendant

Status:
Permanent, full-time, 40 hours/week

Hours:

Monday to Friday, 8:00 am to 4:30 pm

Discipline:
Customer Care

Workstyle:
Onsite – 100% of the time

Location:

101 Ilsley Ave, Suite 1 Dartmouth, NS B3B 1S8

Candidate must have access to a reliable vehicle for after‑hours response requirements.

• Phone Booking – handle inbound/outbound calls to coordinate occupational testing, notate and document all call information according to SOP.
• Web Booking – action web booking requests promptly, handle outbound calls to coordinate occupational testing, notate and document.
• Troubleshooting – resolve booking issues with minimal client impact, identify and escalation priority issues using chain‑of‑command protocol.
• Customer Service – provide excellent customer service and professionalism, communicate with clients, leadership, and peers via phone/email respectfully and politely.
• Booking Accuracy – maintain accurate bookings, ensure all protocols observed, maintain low error rate.
• Continuity – maintain thorough knowledge of call center processes and adapt to changes, maintain excellent communication with internal departments for external releases.
• Attendance – reliable attendance, prompt arrival to scheduled shifts.
• Other duties as assigned by the Call Centre OPS Manager/Supervisor.

• High School diploma.
• Must be flexible to meet operational requirements; hours and weekend work vary to accommodate clients across time zones.
• Bilingualism is an asset.
• Highly motivated, self‑directed, adaptable to new and changing situations, able to cope with a high‑paced, stressful work environment.
• Excellent organizational, planning, and prioritizing skills.
• Computer/Data Entry knowledge.
• Excellent oral and written communication skills, good command of English and spelling.
• Strong interpersonal skills; tact and diplomacy when dealing with internal staff and external clients.
• Work effectively and professionally under minimal supervision, exercise good judgment.
• Must have a reliable vehicle for after‑hours response requirements.

• Join an award‑winning "Top Employer" with meaningful and impactful career opportunities.
• Access a health and wellness benefits program that supports you and your loved ones.
• Grow and thrive with internal mobility opportunities.
• RRSP match benefits and an employee stock purchase program.
• Collaborative, diverse workforce that prioritizes dignity and respect for all.

• In‑office work environment.