Customer Service​/Technical Support

Concentrix is hiring a Customer Service/Technical Support Representative in Dartmouth, Nova Scotia. Provide a high level of service through inbound and outbound communications with clients.

This role involves engaging with customers to resolve inquiries and technical issues concerning their products. Required skills include one year of customer service experience and effective communication in English. You'll need to utilize your problem-solving abilities while maintaining an understanding of technologies like iOS and macOS to ensure a positive customer experience.

Key Responsibilities:

• Handle all incoming technical inquiries from customers

• Greet customers in a professional manner

• Use decision-support tools for issue resolution

• Ensure accurate documentation of customer interactions

• Maintain knowledge of client product offerings

Requirements:

• At least one year of relevant customer service experience

• Effective English communication skills, both written and verbal

• Ability to multitask and learn quickly

• Patience and empathy towards customers

• Availability during specified operating hours

Leverage your skills in providing exceptional support as a Customer Service/Technical Support Representative with Concentrix in Dartmouth.
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