TLM Consultant

Position: TLM Consultant at ADP
Become a TLM Consultant with ADP, resolving software and hardware queries for clients. You will optimize Time and Labor Management products while building client trust and ensuring effective payroll solutions.

In this role, you will be a vital part of the team, engaging with clients to fully understand their challenges and finding effective solutions. Your ability to learn new software applications and navigate technical issues will greatly enhance our support services. Working in a hybrid model allows for flexibility while achieving call metrics and delivering outstanding service.

Key Responsibilities:

• Engage with clients to understand their product challenges

• Resolve Time and Attendance software and hardware inquiries

• Follow call handling best practices for exceptional service

• Collaborate with team members and client service partners

• Achieve call metrics as specified by the business unit

Requirements:

• Bilingual in French and English

• Proven customer service skills demonstrating excellence

• Basic knowledge of hardware and networks

• Excellent communication and soft skills

• Post-secondary diploma or equivalent experience

Leverage your bilingual skills and technical knowledge to support ADP clients effectively in the Time and Labor Management domain.
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