Leon’s Service Associate

Position: Leon’s Full Time Service Associate Role
Join Leon's as a Full Time Customer Service Associate, ensuring an organized approach to customer support, service requests, and training for your team.

Your role will help maintain exceptional service standards.
In this Full Time position, you'll be the advocate for customers at Leon’s, interacting through phone, email, or in-person. Responsibilities include training fellow associates, managing service appointments, and ensuring timely follow-ups. Your keen problem-solving and organizational skills will enhance overall service delivery.

Key Responsibilities:

• Provide training and mentorship to team members

• Assist customers with inquiries and service needs

• Schedule and confirm repair tech appointments effectively

• Monitor overdue parts and maintain communication

• Conduct requested inspections on Exchanges
Requirements:

• Commitment to positive service experiences for customers

• Ability to stay composed in challenging situations

• Clear communication skills in both writing and speaking

• Strong problem-solving and organizational abilities

• Collaborative spirit with a friendly approach
Contribute to the Leon's legacy of customer satisfaction by delivering professional and effective service in this dynamic role.
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