Veterinary Client Service Representative

Elevate your career at Ethos Veterinary Health in Dartmouth, Nova Scotia, as a Veterinary Client Service Representative. Enjoy a meaningful role that impacts pets and families, working three 12-hour shifts per week.

In this full-time position, you will provide exemplary customer service, ensuring a compassionate experience for clients and their pets from arrival to discharge. Key skills include effective communication, multitasking, and proficiency in electronic medical record systems. You must be willing to work a flexible schedule including evenings and weekends, supporting various hospital needs.

Key Responsibilities:

• Welcome clients and pets with professionalism and empathy

• Manage a multi-line phone system efficiently and prioritize urgent situations

• Provide updates on patient status and expected wait times

• Prepare accurate treatment estimates and process payments

• Support veterinarians with appointment coordination and patient records

Requirements:

• Prior experience in a veterinary hospital preferred

• Strong multitasking and organizational skills

• Passion for exceptional client service

• Ability to maintain composure in high-pressure settings

• Comfort with electronic medical record systems

Make a difference in the lives of pets and their owners while advancing your career in veterinary client services.
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