Customer Service Representative

Elevate your career with Kaycan as a Customer Service Representative in Dartmouth, Nova Scotia. This full-time on-site role is vital for ensuring superior customer support across various channels.

In this position, you'll ensure all customer interactions, including calls and emails, are handled professionally to provide top-notch service. With 2-3 years of relevant experience, you will address inquiries, verify product availability, and maintain accurate customer accounts in our CRM system. Working in a busy branch, you will collaborate with the team to enhance customer satisfaction.

Key Responsibilities:

• Service customer calls, emails, and orders thoroughly

• Address inquiries and adjust orders promptly

• Verify product pricing and availability for customers

• Maintain accurate records in CRM and inventory systems

• Collaborate with head office and other branches for inventory

Requirements:

• 2-3 years in a customer service role

• Strong data entry and computer skills

• Excellent verbal and written communication

• Attention to detail and organizational skills

• Ability to multi-task in a busy environment

Bring your customer service expertise to Kaycan and contribute to our ongoing success.
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