Client Intake Support at YMCA Centre for Immigrant Programs

Be the face of support at YMCA Centre for Immigrant Programs as Client Intake Support. This part-time position helps clients navigate settlement services, requiring evening hours.

As part of the Client Intake Department, you will manage intake requests and assist clients in accessing critical community resources. Your efforts will ensure the Center operates smoothly while creating a welcoming atmosphere for all. The role is part-time, primarily focusing on evenings and Saturdays.

Key Responsibilities:

• Conduct initial client intake and information processing

• Provide front-line service and assist in bookings

• Make referrals to local community programs

• Maintain confidential client records and data

• Manage incoming client inquiries via calls and emails

Requirements:

• Experience in customer service or office environments

• Excellent interpersonal skills for positive client relations

• Strong organizational abilities and time management

• Proficient in Microsoft Office and digital tools

• Must be flexible to accommodate variable program schedules

Contribute to a vital mission at YMCA Immigrant Services by supporting clients through their settlement journey.
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