Inbound Call Centre Specialist

Directors' Choice is looking for detail-oriented Inbound Call Centre Specialists who lead with empathy. Supporting the funeral industry demands a rare balance of emotional intelligence and technical precision. We pride ourselves on being the calm, reliable voice that our clients and their families can lean on during life's most difficult transitions.

In this role, you will professionally handle a high volume of incoming calls, document vital information, and ensure critical messages reach on-call personnel accurately and urgently, while adhering to all established processes and procedures. We prioritize human connection and are committed to fostering a diverse, inclusive workplace where every voice is valued. This is an in-office position at our Dartmouth location.

• Demonstrates verbal and written communication skills specifically in spelling, grammar and diction.
• Uses professional phone voice communicating customer care and concern.
• Demonstrates active-listening skills to gain client information and ability to ask appropriate questions.
• Demonstrates accurate and fast typing skills.
• Experience in a Microsoft Windows environment.
• Ability to work a flexible schedule including weekends and holidays.
• Have a minimum of a High School Diploma or GED and be 18 years of age.

Compensation
: $18.50/per hour

• Full Time, 40 hours - 8-hour shifts
• Training is 3 weeks, Monday-Friday, 11am-7pm AST
• You must be available to work evenings, a weekend shift, and holidays

• RRSP with (company matching)
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.