Empathetic Inbound Call Center Specialist

Become a vital support at Directors' Choice as an Inbound Call Centre Specialist. This role demands empathy and sharp communication skills to assist families in the funeral industry with professionalism and care.

In this in-office position located in Dartmouth, you will handle incoming calls with understanding and document vital information for our clients. Your ability to communicate clearly and listen actively will ensure that critical messages reach on-call personnel. We're looking for candidates who excel in verbal communication, have strong typing skills, and thrive in a Microsoft Windows environment.

Key Responsibilities:

• Handle a high volume of incoming calls professionally

• Document vital client information accurately

• Ensure critical messages reach personnel urgently

• Maintain established processes and procedures

• Promote a positive, inclusive communication experience

Requirements:

• High School Diploma or GED required

• Outstanding verbal and written communication skills

• Active listening skills to engage clients effectively

• Flexibility to work weekends and holidays

• Minimum typing speed for accurate documentation

Bring your communication and empathy skills to Directors' Choice and support families during their most challenging times.