Call Attendant

This position is for a team member for the East Coast Mobile Medical (ECMM) Booking Team. This position is responsible for booking appointments for Occupational Health and/or Wellness needs. The Call Attendant will interact with many of the front-line staff in the same and other teams including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing employee who will be interacting consistently with company representatives, donors, and collectors.

Position at ECMM

This position is for a team member for the East Coast Mobile Medical (ECMM) Booking Team. This position is responsible for booking appointments for Occupational Health and/or Wellness needs. The Call Attendant will interact with many of the front-line staff in the same and other teams including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing employee who will be interacting consistently with company representatives, donors, and collectors.

Status:
Permanent Full-Time (benefits eligible)

Vacancy Type:
Existing

Shift: Monday to Friday, 8:00 am to 4:30 pm (40 hours per week); on call as needed

Department:
Customer Care

Work style: 100% On-site

Location:

101 Ilsley Ave, Suite 1 Dartmouth, NS B3B 1S8

Internal posting closing date:
Monday, October 5, 2026

• We believe that people do their best work when they feel valued, supported, and inspired. At ECMM, we offer more than just a job - we offer a place to grow, make an impact, and be part of a team that genuinely cares.
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.
• Enjoy a regular weekday shift you can count on.
• Access a health and wellness benefits program that supports you and your loved ones.
• Grow and thrive with a dynamic, successful company through internal mobility opportunities.
• Invest in your future through RRSP match benefits and an employee stock purchase program.

• Booking
• Handle inbound/outbound calls to coordinate occupational testing.
• Action web / email booking requests promptly.
• Handle outbound calls to coordinate occupational and/or wellness testing.
• Notate and document all call information according to standard operating procedures.
• Ensure all proper documentation is sent to collection location, including occupational testing documents.
• Trouble Shooting and problem solving
• Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
• Must be able to identify and elevate priority issues to the correct department using the chain-of-command protocol.
• Provide excellent Customer service and Professionalism
• Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
• Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
• Maintain thorough knowledge of call center processes and adapt to changes required.
• Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
• Maintain a low error rate.
• Reliable attendance and prompt arrival to scheduled shifts.
• Depending on work location / business line, perform in house/onsite Drug & Alcohol Testing and / or participate in on call testing rotation as required.
• Other Duties as assigned by the Manager/Supervisor.

• High School diploma
• Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
• Bilingualism is an asset.
• Must have access to a reliable vehicle for after hours response requirements.
• Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
• Excellent organizational, planning, and prioritizing skills.
• Computer/Data Entry knowledge
• Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
• Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
• Must work effectively and professionally under minimal supervision and exercise good judgment.

• In-office work environment

At ECMM, we may leverage AI-powered tools in our…