Call Taker Training Specialist

Position: 911 Call Taker Training Specialist
Empower Nova Scotia’s 911 Call Takers as a Training Coordinator. Oversee the training program that prepares personnel for effective emergency response and communication.

As a 911 Training Coordinator for the Department of Emergency Management, you’ll play a crucial role in training and evaluating Call Takers. This position requires a Bachelor’s degree accompanied by five years of related experience, especially in program coordination and training facilitation. Enhanced 911 and NG911 call-handling knowledge is a valuable asset for the candidate.

Key Responsibilities:

• Develop and implement training programs for Call Takers

• Facilitate coaching and on-the-job training sessions

• Provide in-classroom refresher courses yearly

• Share quiet and timely updates through training bulletins

Requirements:

• Bachelor’s degree and five years of experience

• Familiarity with Enhanced 911 and NG911 solutions

• Skilled in Microsoft Office tools

• Proven verbal and written communication abilities

• Facilitation and training program development experience

Contribute to Nova Scotia's emergency response capabilities by enhancing the training of vital Call Takers.
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