Training Coordinator Call Takers

Position: Training Coordinator for 911 Call Takers
Become a vital part of emergency response as the 911 Training Coordinator in Nova Scotia. Utilize classroom and on-the-job training to prepare call takers for urgent, high-demand situations.

This role is key in shaping the skills of newly hired and returning 911 Call Takers. You will deliver in-classroom evaluations, follow up with on-the-job coaching, and provide refresher training. Your work ensures that each call taker is equipped to connect citizens with essential emergency services effectively.

Key Responsibilities:

• Conduct in-classroom and on-the-job training for 911 Call Takers

• Evaluate both new and returning call takers post-training

• Prepare ongoing training bulletins on procedural updates

• Facilitate refresher training sessions as required

• Document feedback on training effectiveness

Requirements:

• Bachelor’s degree and five years in training coordination

• Experience with Enhanced 911 and NG911 systems

• Strong understanding of adult education principles

• Proficiency in Microsoft Office

• Exceptional communication and facilitation skills

Support 911 Emergency Services in Nova Scotia through effective training and preparedness initiatives.
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