Banking Customer Experience Associate

Serve Dartmouth customers through accurate financial transactions and thoughtful banking advice in a 15-hour Customer Experience Associate role at TD Canada Trust.

As a frontline TD Canada Trust associate, you will understand customer needs, recommend suitable banking solutions, and support positive branch experiences. The role involves deposits, withdrawals, bill payments, customer concerns, and referrals to appropriate partners. You will also promote banking solutions while following procedures, regulations, and TD’s Code of Conduct and Ethics.

• Process deposits, withdrawals, and bill payments accurately
• Determine customer needs and recommend suitable banking solutions
• Resolve concerns and escalate non-standard activities
• Promote banking solutions and complete business processes
• Deliver quality experiences and recommend operational improvements

• High School diploma and/or one year relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organization, planning, and time management skills
• Hands-on Microsoft Office and internet knowledge
• Accurate, detail-oriented communication and customer experience skills

Bring accurate transaction processing, customer advice, and solution-focused service to TD Canada Trust customers in Dartmouth.