Peer Support lead

Position Type: Permanent

Closing date:

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government’s Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates Tele Health/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non‑emergency (hospital transfers) medical calls.

The EHS Operations Life Flight program provides even greater accessibility by responding to patients on scene or through inter‑facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community‑based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

• This role functions in close collaboration with the Peer and Family Support Coordinator (external) as part of an integrated team. The role will collaborate and work with Peer Team Referral Agents, and other leadership and staff to ensure coordinated support.
• Monitor and triage support needs by assessing the level of impact and determining next steps or referral pathways.
• Maintain readiness to respond to incidents on a 24/7 on‑call rotating schedule.
• Respond to requests for support. This support can be immediate for employees experiencing critical incidents, occupational stress, or other challenges impacting well‑being.
• Provide immediate emotional support following critical incidents and offer one‑on‑one peer support to colleagues experiencing stress, burnout, or trauma.
• Travel to workplaces/bases, scenes or other sites to provide support where staff are working.
• Support staff where appropriate on scene during prolonged, high‑intensity or other impactful events. Conduct proactive outreach into work areas impacted.
• Support reintegration/return to work activities following exposure to critical incidents or psychological injury. Gather situational awareness to help guide the peer response and ensure coordinated follow‑up.
• Provide real‑time consultation to leaders addressing staff wellness concerns during an incident.
• Travel provincially to provide support or attend activations as required.
• Lead and participate in structured CISM interventions (defusing, debriefings, demobilizations) as trained.
• Collaborate with Occupational Health, Safety & Wellness (OHSW) and other internal partners for referrals and escalations.
• Support program coordination activities including scheduling, documentation, and communication.
• Contribute to program development by identifying gaps, proposing improvements, and assisting with implementation.
• Prepare or contribute to the development, review, and implementation of standard operating procedures, policies, and best practices.
• Maintain accurate and timely reporting.
• Help develop, maintain and analyze data tracking systems for peer support activity (while preserving confidentiality).
• Support recruitment, onboarding, and mentorship of new team members.
• Participate in regular team meetings, training and case reviews.
• Contribute to regular reporting and program evaluation efforts to monitor outcomes and areas of growth. Analyze patterns in peer support and highlight emerging wellness risks.
• Share resources and referral information to help employees access appropriate resources.
• Facilitate or coordinate education and awareness programs that promote mental wellness,…