Patient Flow Supervisor

Position Type:
Permanent
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Closing date:

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Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates Tele Health/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations Life Flight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

The Patient Flow Supervisor (PFS) position is integral to the function and success of patient flow within the EHS system. Reporting to the Medical Communications Center (MCC) Manager, the PFS works in close collaboration with the EHS MCC team, EHS Operations, EHS Life Flight, Nova Scotia Health (NSH) partners, and others to improve efficiency of patient flow via EHS.

Under the direction of the MCC Manager, the incumbent will be responsible to develop working relationships with internal and external stakeholders and partners, schedule regular meetings with NSH partners, and work with MCC, Operations and Life Flight to facilitate efficient patient flow throughout Nova Scotia. The PFS will work to develop a thorough understanding of patient flow within NSH and, in turn, educate NSH partners on the EHS system and procedures, and through collaboration seek opportunities for improvement.

The PFS will may be expected to spend at least part of their working hours at the NSH Care Coordination Centre (C3), where they will work closely with access and flow leadership throughout the province in order to effectively prioritize and coordinate inter‑facility transfers via EHS.

The incumbent will oversee the EHS MCC Patient Flow Team, who are responsible for booking, coordinating and assigning EHS transfers to appropriate EHS resources. The PFS must be able to recognize potential and actual call‑taking and dispatching concerns, to inspect and manipulate data and findings to identify trends and to identify improvements and find efficiencies within the patient flow team, complete regular reporting and work with stakeholders to implement improvements and change.

As employees of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

The position entails, but is not limited to the following:

• Daily supervision of EHS transfer bookings and assignments to ensure optimization and re‑prioritization as required.
• Under the guidance of the MCC Manager, establish points of contact and build relationships with NSH partners for each zone
• Build professional relationships with internal stakeholders to ensure effective collaboration
• Collaborate with NSH partners to develop collaborative pathways of improvement by monitoring EHS transfer performance
• Demonstrate discretion and assure privacy and confidentiality and ensure appropriate…