Medical Review Officer Assistant
Listed on 2026-10-04
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Healthcare
Healthcare Compliance, Healthcare Administration
Medical Review Officer Assistant Are YOU our next Medical Review Officer Assistant?
Join ECMM’s Customer Care team and play a vital role in promoting workplace safety. As a Medical Review Officer Assistant, you will be responsible for the accurate review, entry, tracking, and reporting ofdrug and alcohol (D&A) and Occupational Health test results. This role ensures compliance with regulatory requirements, supports Medical Review Officer (MRO) and reviewing physician processes, maintains turnaround time standards, and serves as a key liaison between laboratories, collection sites, clients, and internal teams.
The position requires strong attention to detail, regulatory knowledge, and effective communication skills.
Status: Permanent Full-Time (benefits eligible)
Vacancy Type: Existing
Shift: Monday - Friday: 8 am - 4:30 pm;
On-call rotation and Over-time as needed.
Department: Collection
Work Style: On-site
Location: 101 Ilsley Avenue, Suite 1, Dartmouth, NS B3B 1S8
Internal Posting
Why ECMM is an amazing place for YOU:- We believe that people do their best work when they feel valued, supported, and inspired. At ECMM, we offer more than just a job – we offer a place to grow, make an impact, and be part of a team that genuinely cares.
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.
- Enjoy a regular weekday shift you can count on.
- Access a health and wellness benefits program that supports you and your loved ones.
- Grow and thrive with a dynamic, successful company through internal mobility opportunities.
- Invest in your future through RRSP match benefits and an employee stock purchase program.
- Tracking and Data entry
- Responsible for reviewing and entering negative laboratory test results and ensures that they are consistent with the information contained on the custody and control form. Responsible for reviewing and entering nonnegative results returned from the lab and the MRO, and acts as a resource to the Medical Review Officer by assisting him/her with MRO duties such as arranging for split specimen and D&L Isomer tests, contacting theDER to arrange an interview between the MRO and a donor.
- Responsible for reviewing and entering occupational health testing data and results and ensures that they are consistent with the data recorded on requisitions, medical testing forms, and the reviewing physician’sdocumentation.
- Ensures appropriate turnaround time on all test results by tracking receipt of required documentation, status of laboratory samples, timely delivery of results, and escalating delays and concerns following appropriate pathways
- Sort, categorize and electronically attach completed Occupational Health services to events, preparing completed files for physician review. - Troubleshooting
- Troubleshoots various issues that arise throughout the day with service providers and clients and provides resolution or escalates issues and concerns following appropriate reporting pathways.
- Handles customer and donor/examinee/participant inquiries via phone/e-mail and provides support by answering questions regarding testing processes, timelines and results.
- Responsible for reviewing testing documentation to determine if there are any fatal or correctable errors that may require corrective action
- Collaborates with the laboratory to secure required corrective documentation from service providers.
- Notifies service providers when error correction training is required.
- Documents concerns with service providers following the appropriate escalation pathways.
- Is responsible for effectively navigating DOT regulations, Canadian Model Best Practices, Urine Collection and Breath/Saliva…
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