Senior End User Support Analyst

Senior End User Support Analyst page is loaded## Senior End User Support Analyst locations:
Dartmouth, NS, Canada time type:
Full time posted on:
Posted Yesterday job requisition :
REQ-11452#
**** Unleash the Power of Multi-Mission Excellence:
Safeguarding the Seas for the World's Navies.****# Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe.

As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable war fighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.

We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.

Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide!

Diagnoses and resolves technical issues including hardware, software and network connectivity issues on-site at user's location.
** Nationality Requirements
** Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.
** Job Description
** This role will be providing IT Support at the Dartmouth office in Nova Scotia, Canada. This role will require experience of hands on technical support, infrastructure troubleshooting, metering, and monitoring.  This role will be the point of contact for the local support activities as required.

The successful applicant will enjoy varied and dynamic opportunities to demonstrate a customer-facing and a customer first approach as they provide support across the local infrastructure stack, working with the wider networking and Digital Transformation team to implement a global strategy.

The successful applicant will support the local customer base with BAU support through the IT Service-Desk, they should be confident in diagnosing and resolving a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and configuration issues. They will also be responsible for asset management, life cycle (stock) management and future budgetary involvement.
** Responsibilities:
*** Provide local site support and management of support activities, provide customer first, customer focused support. Be able to manage, monitor, and participate in problem resolution through the global service desk ticket system.
* Networking troubleshooting - TCP/IP, DNS, DHCP
* Complete work orders such as installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals, conferencing equipment, UPS and Backup technologies
* The role requires experience with desktop provisioning using Imaging techniques, prepare and ship new hire or replacement equipment ensuring deadlines are met.
* Provides hands-on support for network and server teams when required.
* Provide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests.
* Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams.
* Occasional out-of-hour on-site weekend presence may be required to support business requirements.
* Asset management including management of stock levels and life cycle refresh planning.
* Manage and maintain the local VMWare Hypervisor environment and associated storage

Qualifications:

* Obtain/maintain security clearance at the appropriate national / regional level.
* 5+ Years in a customer facing IT technical support role.
* Experience in…