Business Solutions - Time​/Consultant; e - Implantation, Solutions d'affaires

Business Solution Consultant – Implementation (WFMgr)

ADP is hiring a Business Solution Consultant focusing on our WFMgr (Work Force Manager ) product. You will support the Major National & HRO Implementation team in Canada, leading solution development, participating in ADP project teams, and ensuring quality and timely implementation.

• Lead the development of sustainable implementation solutions and procedures.
• Support technically challenging implementations requiring “outside the box” solutions.
• Provide advanced technical support to internal clients, troubleshooting and root‑cause analysis.
• Maintain ADP Canada implementation best practices using product information, tools, and documented procedures.
• Collaborate with Knowledge Management and Enterprise Learning teams to produce training material.
• Participate in focus groups, product committees, and business conferences on behalf of Implementation.
• Assist in defining client requirements and determining solutions.
• Research best practices, define standards for client configurations, and coordinate tasks for sales order processes such as mergers, database standardisation, and migrations.
• Operate within ADP client security and privacy guidelines.
• Perform UAT testing on behalf of Implementation for product enhancements, new releases, defect fixes, and provide feedback to the Product team.
• Execute technical tasks as required (e.g., EDA, Boomi, Mobile, Kiosk).
• Implement customers as required.
• Use Technology team escalation and ticketing processes to secure resolutions for customers and associates.
• Prepare and deliver information sharing sessions to Implementation associates through forums such as TLM Forums and Support Chats.
• Work with Technology & Product teams to provide input on future releases and enhancement priorities.
• Coordinate with partners outside Implementation for organisation readiness activities.
• Share knowledge and mentor associates through troubleshooting opportunities and day‑to‑day operational tasks.
• Provide subject‑matter expertise to ADP partnership programs and the Implementation technical writer.
• Participate in SIG/SIT sessions with Sales, Business Consultants, and Project Managers to define client requirements and identify potential concerns before engagement.

• Exceptional focus on client experience.
• Superior ADP product knowledge.
• In‑depth knowledge of Major National & HRO Implementation procedures.
• Extensive knowledge of WFN, Autopay, Launchpad, and related tools.
• Minimum 5 years experience in an Implementation role.
• Excellent communication skills with internal/external clients across all organisation levels.
• Ability to establish constructive relationships with clients, vendors, and associates.
• Superior organisational and time‑management skills; project experience preparing schedules, tracking deliverables, and reporting status.
• Negotiation, mediation, and facilitation skills.
• Driven to find solutions.
• Strong collaborative skills and team‑player mindset.
• For Quebec candidates:
  French is required;
  English is also required.
• Bilingual (English & French) is a bonus.

• Focus on mental health and well‑being support.
• Opportunities to give back and make a positive community impact.
• Ongoing training, development, and tuition reimbursement.
• Create, innovate, and problem‑solve to shape the future of work.
• Work‑life balance and flexibility.
• Global networking opportunities.
• Belonging through one of ten Business Resource Groups.

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, colour, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based on ADP's operating needs, applicant merit and job performance.

ADP upholds the highest ethical standards and expects staff to act with integrity, fostering a respectful workplace.